I am on June 10 in Guangzhou Development Zone, Eastern Commercial Street mbt shoees counter to buy a pair of mbt shoes, evening meal on June 20 the first time wearing a walk, an hour after opening plastic phenomenon found in shoes, so in June 21 noon, Eastern Commercial Street, mbt shoes to counter and demand a replacement, the other party to answer must be sent back to the company if the quality problems identified after the replacement can be arranged to answer whether, and other consultations in the case of non-fruit can only follow the other replies, will be handed over to the other side degumming shoes, when asked, how soon could I have answered, inform the other party can call to inform me the fastest results of two days, and finally opened in each other, according to a "day dress, peeling open plastic; with votes to take shoes "small ticket counter after I left. Two days later (23 June) and I have not contacted each other, the third day (June 24) I take the initiative to call each other, the other answer I have not yet informed of the results tomorrow (June 25) to answer results of the fourth day (June 25) or no one took the initiative to call me again I went to call to each other, tell each other the shoe repair is not only to the exchange, because I am not happy for this answer I was angry is to hung up the phone. The fifth day morning, I phoned the hotline headquarters mbt shoes reflect this, the answer remains the only repair, there is no way that this can only see the maintenance of business results, and I can only wait! A week later, to July 2 to the Eastern corner I called said that I should come and collect shoes, and repaired without the other party's reply is devoted to a pair of shoes can not get from the company over for the time being not yet available, this I can only once again complained to the hotline headquarters mbt shoes, will answer the hotline, to investigate so I left my phone and Eastern Commercial Street, mbt shoes counters the phone, not half an hour after the Eastern counter salesperson Call me that my shoes had arranged delivery the next day you can pick up a (ie, July 3) also told me to make up my time to give me a small gift shop, I immediately said was waiting for me to the shop to say it! July 3 17:30 PM I went to the counter, Eastern Commercial Street, mbt shoes get shoes, the other to me is what has been repaired shoes, can not wait for me on the foot puts it, gently pull one peeling open the original rubber local or open plastic, and then I was very dissatisfied, or replacement requirements, but the other side of the so-called manager said, the problem is not bad for repair to me, I am speechless the gas I finally can say is when I spend money on a lesson in the future will no longer buy mbt shoes in the shoes of. Finally, faced with such a manager I have no other way to fix the shoes only to take away the so-called "dress day, peeling open plastic; ticket to take shoes" of a small vote was that they went back. With the good gifts given to me I asked no fewer than five times in the after care of the shoes took a little gift to me. (During processing in the whole thing no one other initiative to give me a phone call, all my active only after a telephone call to follow up this matter, the other is simply poor quality of service to the extreme a). Although I ran into nothing with such a disappointing business, but still want to fight through the proper channels of a consumer's legitimate rights and interests! But just do not know the measures taken to protect the legitimate rights and interests me. Could you give me some suggestions?